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Artificial intelligence is both an art and a science. Companies like Clinc AI, are taking the human art of conversation and marrying that art with the detailed science that comes with creating real technological solutions to create machines that seem to function as if there was a real human in the room. 

In the near future, this AI technology will make it possible to automatically complete a wide range of tasks that ordinarily would have required human input. 

Customer support is one of the main areas that AI has the potential to improve, and Clinc is a pioneer in the industry, implementing disruptive conversational AI technology to make customer support easier for the business and better for the human.

Clinc, the Leading Conversational AI Platform

The Clinc conversational AI platform helps to reduce customer support costs while improving customer experience.

Many companies have implemented AI-based virtual assistants, but these initiatives often lead to frustration since many of these systems have limited capabilities.

The problem is that most virtual assistance platforms lack the technology to understand a user’s question, provide a relevant response, and enable users to take actions without a human operator.

Unlike most platforms, the Clinc conversational AI platform is based on sophisticated technology that was developed across a period of almost a decade by a team of leading AI researchers from the University of Michigan computer science world.

The conversational AI technology that is used enables the platform to competently address and resolve customer concerns.

Consequently, businesses are able to widen the reach of their support staff to increase engagement without driving up support costs.

More engagement creates more opportunities to cross-sell additional products.

Furthermore, customer retention can be dramatically improved since the personalized assistance that the platform provides makes customers feel as though their concerns are being adequately addressed and without playing the customer service waiting game.

Clinc’s AI Technology has a 95 Percent Resolution Rate

Clinc’s offering has the highest contact resolution rate on the market. Customers are able to resolve their issues without human input 95 percent of the time when the platform is used.

Therefore, support costs can be substantially reduced. At the same time, customers remain satisfied with their support experience since the system can provide faster resolution in many cases.

Clinc’s research team is constantly refining and improving their software.

As a result, it is likely that the company’s platform will soon be able to resolve an even higher percentage of customer support issues on its own.

Having an AI system that can automatically resolve customer support issues is crucial because automated support services cannot be interrupted by office hours, weekends, holidays, department meetings, and other staffing disruptions.

Automated solutions are also highly scalable, so businesses that experience a surge in customer support requests are less likely to get overwhelmed.

Additionally, the platform can help businesses that are ordinarily challenged by service gaps associated with high seasonality or wide fluctuations in support demand.

Clinc’s platform can respond to customer requests through live chat, email, and phone.

In many cases, the platform is deployed in a way where customers first talk to a live virtual assistant through a chat system that then directs them to the specific assistance that they need.

The system integrates effectively with human staff, so it can send a caller to the right support person at the right time.

Therefore, customers can get better answers and experience less time on hold.

Clinc Sees a Future After Conquering the Financial World

The proprietary software that powers the platform is based on a machine learning system that can be trained for particular use cases. The platform can be taught industry-specific vocabulary, product names, and even business concepts.

Though momentarily Clinc has focused all of its immediate sights on the financial world, the platform is highly versatile in a way that enables it to be deployed in almost any industry.

Some industries that have successfully made use of the technology include:

  • Banking,
  • Automotive,
  • Restaurants,
  • Gaming, and
  • Healthcare.

Rapidly Growing Business

As a result of the high level of innovation that Clinc has introduced into the marketplace, its business is growing very rapidly.

The company was founded recently in 2015, but it has already succeeded at closing major clients, including Visa, Barclays, Ford, and hundreds of other large corporations.

Well-Funded Business

Rapid growth has enabled the company to attract funding from major venture capitalists and investment funds.

The company started by being awarded a grant of $225,000 from the National Science Foundation.

After its main concept was proven, the company managed to raise $1.2 million from private investors to fund the development of its initial product.

Once Clinc’s product was actually brought to market, an additional $6.3 million was raised in 2017.

The company continued to grow rapidly, and it was able to initiate a successful Series B round of $52 million. As the company matures in a rapidly growing industry, its valuation could increase dramatically in the years ahead.

Exceptional Leadership Team

The main reason why Clinc has been so successful is because of the exceptional executive team that has led the company since its early days.

The company’s executives have strong backgrounds in highly relevant areas, such as engineering, artificial intelligence, and software development.

The company’s chief technology officer is Dr. Lingjia Tang, a computer science researcher and professor at the University of Michigan. Tang was ideal for his role because he has a background in working for some of the most successful technology businesses, including Google and Microsoft.

Dr. Johann Hauswald is the company’s chief customer officer. He also has a doctorate from the University of Michigan. Before joining the company, Hauswald became prominent for developing an open-source personal assistant called Sirius.

Further Growth Ahead for Clinc

All of the necessary factors are in place to ensure that the company will continue to innovate and grow in the years ahead.

Clinc’s team is expanding its product development talent base, and it has the funding to invest in high-end computing resources to offer cutting-edge performance.

Most importantly, the field of artificial intelligence is growing rapidly, and the company will be poised to grow its market share as this space matures.

Clinc’s stakeholders will, therefore, be able to look forward to additional opportunities to integrate its technology into smart products that will power the world in the near future.

8 COMMENTS

  1. I just went to Clinc’s YouTube page and that human on the other end of the line talking beck to people, telling them how much money is in their account… is so real and incredible.

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